FOH Sales Playbooks will help you turn order takers into confident sales pros!

A comprehensive system with everything you need to get started immediately!




Be the hero in your restaurant business!

Manager Playbook

  1. Implement the sales training program
  2. Create, incentivize, and manage sales goals
  3. Develop and coach a sales team
  4. Product knowledge and descriptions
  5. Persona development
  6. Training and coaching consultancy skills

Team Playbook

  1. Hospitality
  2. Product knowledge -advanced
  3. Sales consultancy skills
  4. Service standards
  5. Worksheets, quizzes, and exercises

Customizable templates

The templates are available on the Hospitality Hub, so you can quickly search and download the templates you need.  The templates are provided in MS Word so you can customize with Word or Google docs.

  1. Fully customizable
  2. Success Roadmaps
  3. SOP's and Service Standards
  4. Worksheets and exercises
  5. Quizzes
  6. Checklists
  7. Job Descriptions 

Online courses

2 bite-sized, interactive training courses. Available 24/7, 365 🙂   Each course includes pre and post quizzes, so you can track progress.  The courses contain customizable break-out exercises and worksheets, with video tutorials, so you can apply the information to your restaurant.  Complete tracking and course admin is available via a Learning Management System (LMS).  Our courses are fully SCORM and xAPI compliant and can also be hosted on your LMS.

Video tutorials

Video coaches provide both guidance and support for you. The video tutorials are embedded in each course, and are also available via search on the Hospitality Hub.  Managers can search for and access very specific information within seconds, where they need it, without having to re-take the course.

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Skill building games and scenarios 

Training and development is not an event, it's a process.  Most eLearning and training providers offer static courses.  If a learner wants to build their knowledge, they have to take the same course over and over again.  We believe that is an inadequate and ineffective training approach. That's why we provide ongoing reinforcement with fresh content, on a monthly basis.  We provide highly engaging games and realistic scenarios so managers can practice and build on what they've learned on an ongoing basis, in a safe environment, instead of practicing with your guests.  

Success Roadmaps

The Playbooks include easy to follow, fully customizable templates for identifying key areas to focus your efforts. Our online coaches provide guidance on implementing the roadmaps. 

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Hospitality Hub resource library

A comprehensive, easy to search and use training resource. Access to the information you need is at your fingertips, within seconds.  It's like having a powerful hospitality focussed search engine dedicated to providing high-quality information, without the annoying ads 😉

Monthly webinars 

Training and development is not an event, it's a process.  So we also provide monthly webinars to share best practices and cover more details for getting the most each playbook.  Sometimes the best experiences are shared when managers can collaborate online and learn from each other.  The webinars provide a structured and scheduled opportunity to do just that. The webinar recordings are also made available on the Hospitality Hub.

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Online community

Share ideas and issues with your peers. Great ideas can be shared when managers collaborate online and learn from each other. The Facebook group provides an unscheduled opportunity for managers to connect with peers to post challenges and ways to solve them.


Guaranteed results and return on your investment

FOH Sales Playbooks are designed to deliver positive results to your restaurant's bottom line.  We guarantee you will see positive results.  To prove it, we have included a benchmarking process to help you track and measure your success over time. If you are not satisfied for any reason, we will refund your money.

We look forward to serving you!

Our Services

We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.

All Rights Reserved 2019