A comprehensive, easy to implement system that will save managers time, improve the consistency of your leadership, the quality of your team, and most importantly... your guest experiences!
Benchmarking and Success Roadmaps
A comprehensive set of templates and checklists in MS Word and Excel so you can download, customize and print as many copies as required.
SOPs and Service Standards
A comprehensive set of templates and checklists in MS Word and Excel so you can download, customize and print as many copies as required.
Playbook worksheets and exercises
A comprehensive set of templates and checklists in MS Word and Excel so you can download, customize and print as many copies as required.
Employment and Training
- Telephone Reference Checklist
- New Employee Orientation Checklist
- Employee Training Checklist
- Training Time Calculator
- Training Plan Template
Management
- M.O.D. Opening Checklist
- M.O.D. Shift Change Checklist
- M.O.D. Closing Checklist
Quizzes
A comprehensive set of templates and checklists in MS Word and Excel so you can download, customize and print as many copies as required.
Restaurant Operations
- Reservation Booking - Hospitality notes
- Restaurant Fact Sheet Template
- Service Standards Template
- Restaurant Opening Checklist
- Restaurant Closing Checklist
- Restaurant Cleaning Template
Back of House
- Kitchen Prep Checklist
- Kitchen Inspection Checklist
- Kitchen Cleaning Checklist
Checklists
A comprehensive set of templates and checklists in MS Word and Excel so you can download, customize and print as many copies as required.
Employment and Training
- Telephone Reference Checklist
- New Employee Orientation Checklist
- Employee Training Checklist
- Training Time Calculator
- Training Plan Template
Management
- M.O.D. Opening Checklist
- M.O.D. Shift Change Checklist
- M.O.D. Closing Checklist
Restaurant Operations
- Reservation Booking - Hospitality notes
- Restaurant Fact Sheet Template
- Service Standards Template
- Restaurant Opening Checklist
- Restaurant Closing Checklist
- Restaurant Cleaning Template
Back of House
- Kitchen Prep Checklist
- Kitchen Inspection Checklist
- Kitchen Cleaning Checklist
Front of House
- Host/Hostess Shift Checklist
- Busser Shift Checklist
- Bartender Shift Checklist
- Waitstaff Shift Checklist
Job Descriptions
These 20 Job Descriptions have a focus on service and hospitality. They provide information you can use for attracting, selecting and hiring service and hospitality oriented team members. They will help you identify, establish, and communicate the expectations and responsibilities for each role.
The templates are in MS Word so you can customize as required.
- Assistant Manager
- Bartender
- Bar Manager
- Broiler Cook
- Busser
- Cashier
- Catering Manager
- Dishwasher
- Dining Room Manager
- Executive/Head Chef
- Expediter
- Fry/Saute Cook
- Host/Hostess
- Kitchen Manager
- Line Cook
- Pantry Cook
- Prep Cook
- Restaurant Manager
- Sous Chef
- Server
Our Services
We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.
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