Be the hero in your restaurant business!
The Hospitality Playbooks system and framework is a foundation for developing and supporting a hospitality focussed culture, working environment, and leadership.
Hospitality Culture
- Hospitality
- Service Standards
- Standard Operating Procedures
- Quizzes
- Exercises
Recruitment
The templates are available on the Hospitality Hub, so you can quickly search and download the templates you need. The templates are provided in MS Word so you can customize with Word or Google docs.
- Fully customizable
- Success Roadmaps
- SOP's and Service Standards
- Worksheets and exercises
- Quizzes
- Checklists
- Job Descriptions
Onboarding
5 bite-sized, interactive training courses to help you implement the Hospitality Framework and Processes. Available 24/7, 365 🙂 Each course includes pre and post quizzes, so you can track manager progress. The courses contain customizable break-out exercises and worksheets, with video tutorials, so you can apply the information to your restaurant. Complete tracking and course admin is available via a Learning Management System (LMS). Our courses are fully SCORM and xAPI compliant and can also be hosted on your LMS.
Training & Coaching
Video coaches provide both guidance and support for you. The video tutorials are embedded in each course, and are also available via search on the Hospitality Hub. Managers can search for and access very specific information within seconds, where they need it, without having to re-take the course.
Pre-Shift Meetings
Training and development is not an event, it's a process. Most eLearning and training providers offer static courses. If a learner wants to build their knowledge, they have to take the same course over and over again. We believe that is an inadequate and ineffective training approach. That's why we provide ongoing reinforcement with fresh content, on a monthly basis. We provide highly engaging games and realistic scenarios so managers can practice and build on what they've learned on an ongoing basis, in a safe environment, instead of practicing with your guests.
Tools & Templates
Every Playbook includes easy to follow, fully customizable templates for identifying key areas to focus your efforts. Our online coaches provide guidance on implementing the roadmaps. Our live coaching calls check in on progress with the process.
Video Coaches
Training and development is not an event, it's a process. Most eLearning and training providers offer static courses. If a learner wants to build their knowledge, they have to take the same course over and over again. We believe that is an inadequate and ineffective training approach. That's why we provide ongoing reinforcement with fresh content, on a monthly basis. We provide highly engaging games and realistic scenarios so managers can practice and build on what they've learned on an ongoing basis, in a safe environment, instead of practicing with your guests.
Skillbuiler Games
Every Playbook includes easy to follow, fully customizable templates for identifying key areas to focus your efforts. Our online coaches provide guidance on implementing the roadmaps. Our live coaching calls check in on progress with the process.
Guaranteed results and return on your investment
Hospitality Playbooks is designed to deliver positive results to your restaurant's bottom line. We guarantee you will see positive results by implementing the system and framework. To prove it, we have included a benchmarking process to help you track and measure your success over time. If you are not satisfied for any reason, we will refund your money.
We look forward to serving you!
Our Services
We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.
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