Be the hero in your restaurant business!
The Hospitality Playbooks system and framework is a foundation for developing and supporting a hospitality focussed culture, working environment, and leadership.
Creating and supporting an environment where hospitality can thrive.
How to attract and hire potential 'A' Players, including Job Descriptions, social media ads, screening and interview questions.
The systems and process for engaging new hires, including checklists, training timelines, behavior observations, and coaching topics.
A guide for effectively training and coaching team members. Includes templates and examples of coaching conversations.
How to plan and deliver effective Pre-Shift meetings, including a comprehensive selection of guest personas, skill-building exercises, and role play scenarios.
The Hospitality Framework is a foundation for developing and supporting a hospitality focussed culture, working environment, and leadership. When combined with the way you hire, develop, and support your team, the framework will help to improve the consistency of your guest experiences, guest loyalty, and reputation of your restaurant.